Return Window
You can return or exchange items within 14 days of receiving your order.
Eligibility for Return
To be eligible for a return or exchange:
- The item must be unused, unworn, and in its original packaging
- All original tags and accessories must be included
- Proof of purchase (e.g. order confirmation or receipt) is required
Non-Returnable Items
We do not accept returns or exchanges for:
- Items marked as final sale
- Customized or personalized products
- Items damaged due to misuse
Exchanges
Need a different size, color, or item?
We’re happy to process an exchange, subject to product availability.
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g. wrong or defective item).
- We recommend using a trackable shipping service.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
How to Start a Return
To initiate a return or exchange, please contact our customer support team at contact@musmusbio.com with:
- Your order number
- The reason for return or exchange
- Photos (if item is damaged or defective)
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We’ll cover all costs and send you a replacement at no charge.